Ride-hailing giant Grab launched its new Regional Centre of Excellence (RCoE) in its newly expanded 54,000-square-foot office space today.
The Centre of Excellence will house Grab’s core business strategy and operational functions, including legal, customer experience financial services and creative services.
This comes hot on the heels of the launch of its R&D Centre in Malaysia just last month, the 7th in Grab’s global R&D footprint, in their bid to access and grow Malaysia’s tech talents.
The launch was officiated by YB Datuk Ignatius Darell Leiking, Minister of International Trade and Industry. By launching its RCoE and R&D Centre in Malaysia, Grab looks to create at least 400 new jobs, bringing its total employees in Malaysia to 1,000.
The RCoE will spearhead development of an in-house pool of professionals. With Grab’s presence in 336 cities across 8 countries, they get to access a regional perspective in offering solutions and implementing projects.
4 Steps For Industry 4.0
This office launches as part of Grab’s efforts to contribute to Malaysia’s National Policy on Industry 4.0 (Industry4WRD) and the National e-Commerce Strategic Roadmap (NeSR) to “attract, create and transform”.
This involves attracting key enabling technologies to create the right digital ecosystem; transforming the manufacturing and services sectors into “agile sectors”, and achieving greater economic prosperity and societal well-being.
Grab’s commitments to Malaysia’s Industry 4.0 blueprint are in the following areas:
Shared, seamless and smart mobility solution for all: With a range of transportation services available on their platform, Grab will be working closely with governments, public and private transportation providers to serve the first-mile-last-mile transportation needs of Malaysians.Better livelihoods and income-earning opportunities for driver-partners: Grab will continue work on offering more income-earning opportunities, financial support, better technology tools and skills training, and more community activities for them.Digital shop fronts for GrabFood, GrabRewards and GrabPay merchant partners: Grab will enable micro-entrepreneurs and small and medium-sized businesses to set up their digital presence on the Grab app and leverage their user base and distribution network to earn better business revenue.Access to GrabPlatform to help like-minded startups and partners scale their business: Partners can either build their services into GrabPlatform or integrate Grab’s technology and products into their own websites or apps.
Back To Their Roots
During his speech for the launch, Darell also said that it was time that Malaysians stop their old practices of the past where they do not encourage talents or merits, but encourage by the colour of people’s skin.
Speaking about other successful people overseas, Darrell said, “They are defined, not by their race or religion, but by their success and ability and this is something that Malaysia can do.”
As Malaysia is where Grab was founded almost seven years ago with the simple goal of solving the problem of transportation safety, Sean Goh, the Country Head of Grab Malaysia explained, “It is natural for us to contribute back to the country where we first started.”
“There is a lot more we can do to improve the daily lives of fellow Malaysians, and we want to partner closely with the Malaysian government to develop win-win regulations and policies that allow innovation to thrive, and best serve the interests of the larger Malaysian population,” Sean added.